The aim of the project was to expand the possibilities of communication with existing and new customers of the company:
- To replace the need for personal participation of the customer in meetings with the supplier’s representatives with comfortable electronic communication.
- Proactive promotion of news and information to the general public with Internet access.
- Expanding the areas that can be handled electronically from the comfort of home.
The project to develop a portal solution included the extension of processes that can be entered electronically from the comfort of home. The portal simplifies communication for customers and employees of Pražská plynárenská. Everything is now more intuitive, which has enabled the addition of another commodity that can be serviced in the portal. It is now possible to service both gas and electricity.
Graphics have been slightly optimized and electronic forms connected directly to SAP have been added to speed up communication and make processing requests more automated. Using the electronic forms it is possible to make enquiries directly to the operator, change all important account details (names, contacts, addresses), change deposits and enter self-deductions from the comfort of home. It is also possible to request a gas connection via electronic forms.
All requests can be clearly tracked in the request list, so you can see the current status of your enquiries or requests at any time.
The customer portal was implemented on the open source portal Liferay and the application server JBoss of the Java EE platform.